A WordPress.com account is the passport that allows you to access WooCommerce.com and other services owned by Automattic such as Jetpack, Gravatar, and Akismet.
We use a WordPress.com account to manage logins for WooCommerce.com. To shop and manage purchases on WooCommerce.com, you’ll need to use your WordPress.com account.
Do I need a WordPress.com account to login into the WooCommerce mobile app? #
There are two ways to connect the Woo Mobile app to your store.
- If you do not use Jetpack or any extensions powered by Jetpack, you can use the same credentials you use to log into your store to link to the mobile app.
- If you use the Jetpack plugin or have a plugin that uses a Jetpack connection, you will log into the app with your WordPress.com account. Using the Jetpack plugin enables the app to send push notifications for new orders, show stats, and connect multiple stores with one login.
Where do I find my WordPress.com account? #
There are two ways to find your WordPress.com email:
For self-hosted sites: You can find the account in the Jetpack section -> Dashboard -> Account connection.
For WordPress.com sites: Please check the https://wordpress.com/me page for your account email details.
I don’t have a WordPress.com account #
You can sign up for a free account here.
Is there any way to log into WooCommerce.com without a WordPress.com account? #
No. If you would like to read more about some of the additional benefits of using WordPress.com accounts on WooCommerce.com you can read more about that here.
Still experiencing issues? #
If you’re using the Jetpack plugin to connect the app to your site, make sure that the Jetpack connection is active and working correctly. You can verify some known issues or try reconnecting your site.
If you’re still having difficulty, please fill out our contact form to reach our support team from within the app by going to Menu > Settings > Help & Support > Contact Support.
