Orders are the center of activity in your store. Understanding how to manage them effectively is key to keeping your business running smoothly.
The following documentation is your guide to managing orders in WooCommerce. It is designed to assist administrators and shop managers in navigating through the various aspects of order management.
Orders are visible to users with Admin or Shop Manager roles. Orders are usually created when a customer on your site completes the checkout process, though you can manually add orders from your store’s WP Admin dashboard as well.
The following pages of documentation cover:
- Order statuses
- Orders overview screen and bulk order management
- Single order page and manually adding an order
- Paying for orders
- Removing personal data from orders
- Testing orders
- Troubleshooting orders
Note: Orders can also be created via external systems that integrate with your site via the WooCommerce REST API.
Creating and managing orders via the REST API is beyond the scope of our merchant documentation. We have separate technical documentation for the REST API.
Order statuses #
Learn about the different order statuses available in WooCommerce, and the normal flow of an order to keep your business running smoothly.
Read more about order statuses.
Orders overview screen #
Get a comprehensive look at the table view of orders on the Orders overview screen in WooCommerce. This section explains how to navigate this page, filter orders, and quickly find the information you need to manage orders efficiently.
Explore the Orders overview screen.
Single order page #
You can dive into the details of individual orders on the Edit Order page in WooCommerce. Learn how to view and update order details, items and totals, manually create orders, add line items or fees to an order, and use order notes to communicate with customers directly from your WP Admin dashboard.
Learn more about the Edit Order page.
Paying for orders #
In WooCommerce, orders can be paid for in several different ways. This section covers the types of payment methods, how to manually share invoices for orders with your customers if needed, and customer verification measures for privacy.
Read more about paying for orders.
Removing personal data from orders #
Ensure compliance with privacy regulations by removing personal data from orders in WooCommerce. This guide explains the options available to anonymize or delete customer information while maintaining order records.
Learn how to remove personal data from orders.
Testing orders #
Placing test orders can be important for testing new flows and integrations, or troubleshooting order issues to ensure your checkout process is working correctly.
Read more about testing orders.
Troubleshooting orders #
Having issues with your store’s orders? Our guide to troubleshooting orders in WooCommerce covers general steps to identify most issues, so you can resolve them quickly, and keep your store running smoothly.
