jQuery.cookie.js/jQuery.cookie.min.js scripts fail to load

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This is a problem with the server-setting, meaning that your hosting company will need to solve this on your behalf. The problem is outdated MOD_SECURITY core ruleset.

Option 1: Get your host to update the rule set #

This is by far the best option as everything will then work as by design. Contact your hosting provider for assistance.

Option 2: Rename files and update functions.php #

This option only works with WooCommerce 2.6.14 or below. If you are running WooCommerce 3.0.0 or above, please refer to Option 1 or 3.

Alternatively, you’ll need to change how WooCommerce handles the files. This change will need to be repeated whenever you update the WooCommerce plugin as the changes will be overwritten.

Rename these files:

wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery.cookie.js
wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery.cookie.min.js

to:

wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery_cookie.js
wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery_cookie.min.js

And add the following to your theme’s functions.php file:

add_action( 'wp_enqueue_scripts', 'custom_frontend_scripts' );function custom_frontend_scripts() {global $post, $woocommerce;

$suffix = defined( 'SCRIPT_DEBUG' ) && SCRIPT_DEBUG ? : '.min';
wp_deregister_script( 'jquery-cookie' );
wp_register_script( 'jquery-cookie', $woocommerce->plugin_url() . '/assets/js/jquery-cookie/jquery_cookie' . $suffix . '.js', array( 'jquery' ), '1.3.1', true );
}

Option 3: use a plugin to rename the files #

If the first two options aren’t possible, then you can use a plugin, which renames the file being loaded:

If you are using WooCommerce 2.6.14 or below: woocommerce-jquery-cookie-fix.zip
If you are using WooCommerce 3.0.0 or above: woocommerce-js-cookie-fix

Note: Please remove any previous fixes you may have applied.

Questions and support #

Do you still have questions and need assistance?

This documentation is about the free, core WooCommerce plugin, for which support is provided in our community forums on WordPress.org. By searching this forum, you’ll often find that your question has been asked and answered before.

If you haven’t created a WordPress.org account to use the forums, here’s how.

If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the WooCommerce Marketplace.
Need ongoing advanced support or a customization built for WooCommerce? Hire a Woo Agency Partner.
Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.