The WooCommerce System Status report is useful for troubleshooting issues with your store. Containing a wide variety of information and tools, you can check software versions, server settings, and more from within.

System Status #

We encourage you to use the info below, before opening a support request with Woo Support. But we’re here to help if needed. To view your System Status report and copy it for support:

1. Go to: WooCommerce > Status.
2. Select Get System Report and then either Copy for support to copy and paste it into your Support Request or Download for support to upload as a file attachment. The information included will help our support team narrow down the issue much quicker.

WordPress Environment #

The WordPress Environment section provides general information about your site and WordPress installation as well as which features are enabled.

Field Name	Description	Example
WP address (URL)	URL of your site’s homepage.	https://example.com
Site address (URL)	Root URL of your site.	https://example.com
WC Version	Version of WooCommerce installed on your site.	6.5.1
WC REST API package	Version of WooCommerce REST API package installed on your site.	6.5.1 /srv/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-rest-api
WC Blocks package	Version of WooCommerce Blocks package installed on your site.	7.4.3 /srv/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package	Version of Action Scheduler package installed on your site.	3.4.0 /srv/htdocs/wp-content/plugins/woocommerce/packages/action-scheduler
Log Directory Writable	Whether the WooCommerce log directory is writable, and the location.	/srv/www/wp-content/uploads/wc-logs/
WP Version	Version of WordPress installed on your site.	6.0
WP Multisite	Whether you have WordPress Multisite enabled.	– (no)
WP Memory Limit	Maximum memory (RAM) that your site can use at one time. Learn how to increase this limit here.	256 MB
WP Debug Mode	Displays whether WordPress is in Debug Mode.	–
WP Cron	Displays whether WordPress Cron is enabled.
Environment type	Displays the current environment type (WP_ENVIRONMENT_TYPE) set for the site	production
Language	Current language used by WordPress. Default = English	en_US
External Object Cache	Whether WordPress is using an external cache.

Database #

This tells you your current database version, and lists all database tables and whether or not they exist.

Post Type Counts #

This shows what post types exist in your store and how many posts exist within each type. Varies according to what plugins you have installed.

Security #

Displays whether your connection is protected. Errors should be hidden from untrusted visitors trying to view your information.

Security
Secure connection (HTTPS):	Is the connection to your store secure?
Hide errors from visitors	Error messages can contain sensitive information about your store environment. These should be hidden from untrusted visitors.

Active Plugins #

This displays all plugins installed and active on your site. You can view current version numbers of your software and if any extensions have updates available.

Inactive Plugins #

This displays all plugins installed but inactive on your site. You can view current version numbers of your software and if any extensions have updates available.

Dropin Plugins #

These are in the wp-content but only specific file names. They replace/augment very specific functionality within WordPress.

Settings #

This shows general settings for your site.

Field Name	Description	Example
API Enabled	Does your site have REST API enabled?
Force SSL	Does your site force an SSL certificate for transactions?
Currency	What currency are prices displayed in and payments processed in	USD ($)
Currency Position	Position of the currency symbol when displaying prices.	left
Thousands Separator	Character used for a thousands separator in displayed prices.	,
Decimal Separator	Character used for decimal points in displayed prices.	.
Number of Decimals	Places shown after decimal points in displayed prices.	2
Taxonomies: Product types	Terms used for product types/statuses	booking, bundle, external, grouped, simple, subscription, variable
Taxonomies: Product visibility	A list of terms used for product visibility.	exclude-from-catalog, exclude-from-search, featured, outofstock, rated-1, rated-2, rated-3, rated-4, rated-5.
Connected to WooCommerce.com	Are your sites connected to WooCommerce.com?
Enforce Approved Product Download Directories:	Are Approved Product Download Directories being enforced?	–

WooCommerce Pages #

This shows page IDs and Permalinks designated as WooCommerce pages.

For example: If your site is https://example.com, a user would get to the Cart page by going to https://example.com/cart/

Theme #

This displays information about the current theme running on your installation.

This could be a more problematic area of a site, as there is no standard on what themes should and should not do, and non-Woo themes can cause conflicts with WooCommerce or one of its extensions.

If you’re experiencing issues with your site, we recommend temporarily switching to the free Storefront Theme. If your problem is resolved while the Storefront theme is active, then the issue is with the theme. To resolve, check for updates or contact the theme developer to see if there is a fix.

Field Name	Description	Example
Name	Name of the active theme.	Pharmacy
Version	Installed version of the current active theme.	2.0.14
Author URL	Developer or theme URL	https://woocommerce.com
Child Theme	Whether the active theme is a child theme, and what the parent theme is.
Parent theme name:	Name of the parent theme.	Storefront
Parent theme version:	Version of the the parent theme.	4.1.0
Parent theme author URL:	Developer or theme URL of the parent theme.	https://woocommerce.com
WooCommerce Support	Whether the theme declares WooCommerce support.

Templates #

This section shows any files that are overriding the default WooCommerce template pages, and also notes if the templates are outdated.

If you are experiencing trouble with any of the pages displayed, switching to the Storefront theme will ensure that the original template files are used. For more information, see Fixing Outdated WooCommerce Template Files. For a long-term fix, you need to contact the theme developer.

Subscriptions #

See the documentation here for details on what the WooCommerce Subscriptions extension adds to the System Status Report.

Action Scheduler #

This shows scheduled action counts with previous and most recent dates. For more technical information about the Action Scheduler and FAQ, please see ActionScheduler.org.

Can’t Access the System Status Report? #

If you’re not able to access your site’s System Status Report for any reason, you have a couple of alternatives.

You can try accessing the relevant page directly by going to [example.com]/wp-admin/admin.php?page=wc-status, replacing example.com with your site’s domain.

Or you can navigate from your admin homepage to Tools > Site Health > Info and share the information from there. Much like the System Status report, the Site Health report also has a copy to clipboard button for easy sharing.

Tools #

The Tools tab is where you will find WooCommerce system tools. These settings can assist with troubleshooting site issues, optimizing your site’s performance, and managing settings.

Learn more about WooCommerce system tools.

Logs #

The Logs tab is where WooCommerce keeps logs of all events happening in your store. Some logs, like fatal-errors are kept automatically, while others, like those for payment gateways, first need to be enabled in the relevant extension’s settings.

From this tab, you can click on the logs you would like to view in order to open the full log file. Or you can search within all log files by entering the term you are searching for in the search box.

If your site experiences a fatal error, they may be logged here under a log named fatal-errors. This is useful when debugging.

Learn more about navigating and understanding WooCommerce error logs.

WooCommerce Shipping & Tax #

Users of WooCommerce Shipping & Tax have a fifth tab that allows them to check the health of the extension, specific Services in use, a debugging section, and more.

Health displays the status of connected parts – if anything with WooCommerce or Jetpack needs attention, and if Services is up or down.

Services display how specific Services are doing. Perhaps they’re unused, have an error needing attention, or working fine. You can enable debug logging to capture issues, and also contact our Support team to help configure your printer for printing shipping labels.

Scheduled Actions #

The Scheduled Actions tab allows you to view a log of processes that are run in the background on your site and include tasks such as subscription renewals, some customer emails, and checking for theme or plugin updates. You will be able to see the status for each task and which were completed, which are pending, and more detailed error information for any that failed to run.

Learn more about WooCommerce scheduled actions.

Questions and support #

Do you still have questions and need assistance? 

This documentation is about the free, core WooCommerce plugin, for which support is provided in our community forums on WordPress.org. By searching this forum, you’ll often find that your question has been asked and answered before.

If you haven’t created a WordPress.org account to use the forums, here’s how.

• If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the WooCommerce Marketplace.
• Need ongoing advanced support or a customization built for WooCommerce? Hire a Woo Agency Partner.
• Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.