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Adding users to your online store can improve the efficiency and scalability of your business. Users with defined roles can facilitate smoother day-to-day management, whether you’re growing your team, delegating responsibilities, or maintaining continuous operations. With more users, merchants can delegate tasks such as inventory updates, customer service, and order processing. This collaborative approach can […]
The Woo Mobile App for Android and iOS will use the language set in your device settings. For example, if your phone or tablet is set to English, the Woo Mobile App will also be in English. If you change the system language to French, the app will update to reflect this change. The following […]
Looking to use a physical scanner in Point of Sale (POS) mode? Check out our documentation here. The WooCommerce Mobile App supports the most widely used barcode formats on both Android and iOS platforms. This powerful tool streamlines your workflow by allowing you to create new orders directly from the Orders screen. Add products to […]
Merchants using the WooCommerce Mobile App can accept payments in person via card reader, Tap to Pay, or cash. How to enable cash payments To enable cash payments through the mobile app: Still experiencing issues? If you’re using the Jetpack plugin to connect the mobile app to your site, ensure that the Jetpack connection is […]
Creating or editing orders on the mobile app
The latest versions of the mobile apps (versions 8.9.0 and above) give you the ability to create orders. Note: To obtain the best experience, we recommend you update your store to the latest version of WooCommerce. The mobile apps currently support: Creating a new order Follow these steps to create an order: Adding Products & […]
Creating, viewing, and editing coupons
Managing coupons in the WooCommerce Mobile App is similar to your desktop site. To learn more about coupon management, please see Managing coupons in WooCommerce. To view, edit, or create a coupon in the mobile app, tap Menu > Coupons. Viewing coupons Creating a coupon From the Coupons menu, click the add/plus (+) icon in […]
How do I log out from all my devices?
From time to time, you may need to log out of all devices connected to your WooCommerce store — including the WooCommerce Mobile App. For stores connected to Jetpack: You must log out of the Woo Mobile App and log back in to reconnect your device. For stores connected via application passwords: Still experiencing issues? If […]
How timezones work in the Woo Mobile app
The Woo Mobile App uses the timezone set in your site’s WP Admin dashboard under Settings > General > Timezone. If this information is not available, the mobile app will default to the timezone of the device being used; this applies to all statistics and order-related information. Example For example, let’s say your store is […]
How to Create a Blaze Campaign
Requirements The Jetpack plugin should be installed and connected to your site. New to Jetpack? Check out this support guide to get started with that. Starting with Jetpack 12.3, Blaze needs to be activated under the Jetpack Feature modules page. Or you need to install the Blaze for WooCommerce extension. Blaze your content Follow these steps to set up a […]
How to Hide Sites from the Store Picker
In the Woo Mobile app, when you log in using your WordPress.com account (Jetpack Sites) you can access all stores connected to that specific account. This can be very handy for users managing multiple stores since you can easily switch between stores from the app without having to log out and log into a different […]
After downloading and installing the app from your preferred app store and opening the app, click on the Log In button: Enter Your Site Address Where can I find my site address? If you can visit your site on a browser, you already have the site address. You can get it from the address bar […]
Jetpack setup instructions for the WooCommerce Mobile App
Once you’ve installed the WooCommerce Mobile App, you can access additional features — such as stats and push notifications for new orders — by connecting your store to Jetpack. 1. Install the Jetpack plugin 2. Activate Jetpack 3. Connect your account Note: If you see a different screen when selecting Jetpack, your site is likely already connected. […]
Plugin conflicts with the WooCommerce Mobile App
You may occasionally experience conflicts with extensions and plugins that can prevent the WooCommerce Mobile App from fetching and displaying data correctly. These conflicts can occur due to the various ways third-party plugins and extensions interact with the core WooCommerce plugin. To ensure a smooth experience, it’s important to be aware of potential conflicts and […]
Point of Sale Mode: Barcode Scanning
The WooCommerce Mobile app supports barcode scanning when using the Point of Sale (POS) mode. Barcode scanning allows you to connect a supported external barcode scanner to scan products supported barcodes and automatically add the product to the Cart when in POS mode. Setting Up Barcode Scanning To start scanning barcodes, we will need to […]
When you are using the app for in-person sales an email receipt is sent automatically upon payment collection if a customer email address is set on the order. You can also send the email receipt manually after the payment. On orders where the payment has been processed, if you have the core WooCommerce plugin (version […]
Share Payment Link is a new feature added to WooCommerce Mobile (from WCiOS 8.3 and WCAndroid 9.6) to help collect payments from your customers. With this new functionality, you can share a payment link with your customers through social networks, emails, or messages. Creating a Payment Link You can create a Payment Link for any […]
Before reaching out to support, you might want to review our helpful WooCommerce Mobile App documentation to see if your question is already answered. Our support documentation contains an extensive collection of up-to-date guides covering all aspects of our mobile app. We have screenshots and step-by-step walkthroughs to help you learn how to use the app and resolve […]
The following extensions are supported by or add features to the WooCommerce Mobile App: Still experiencing issues? If you’re using the Jetpack plugin to connect the app to your site, make sure that the Jetpack connection is active and working correctly. You can verify some known issues or try reconnecting your site. If you’re still […]
With Tap to Pay and the Woo Mobile App, merchants based in the United States, the United Kingdom, and Canada can accept in-person contactless payments, right on their Android phone — no extra terminals, hardware, or readers needed. Requirements Tap to Pay on Android is supported for U.S., UK, and Canadian merchants whose Android device meets all of […]
This page is a handy guide for helping to troubleshoot some of the more common issues you may encounter when trying to generate a receipt for customers through the Woo Mobile app. Receipt failed to generate If a receipt fails to generate, check if your device is offline, as this might prevent access to the […]
Troubleshooting errors loading data
If you are having trouble loading data in the WooCommerce Mobile App — such as your store stats, orders, products, or reviews — here are some potential issues that could be causing this problem and how to solve them: Updating the WooCommerce database If data in the app isn’t loading as expected, you’ll first want to […]
Troubleshooting image upload issues in the Woo Mobile App
Here are some error messages you may encounter in the Woo Mobile App when attempting to upload product images or downloadable files. The corresponding HMAC for this file does not match This usually means that the file(s) you want to upload exceeds the limit imposed by the server. The simplest test to check for this […]
What is a WordPress.com account?
A WordPress.com account is the passport that allows you to access WooCommerce.com and other services owned by Automattic such as Jetpack, Gravatar, and Akismet. We use a WordPress.com account to manage logins for WooCommerce.com. To shop and manage purchases on WooCommerce.com, you’ll need to use your WordPress.com account. Do I need a WordPress.com account to […]
The Woo Mobile App logs record various errors and events and can help you troubleshoot common issues. Here’s a breakdown of what the messages mean and what actions you can take. iOS “[StripeTerminal] …” These errors come from the Stripe Terminal SDK. They can help diagnose problems with connecting to card readers or processing payments. […]
With push notifications in the Woo Mobile App, you can manage your online store more efficiently and make timely decisions that keep your business running smoothly and your customers happy. These notifications are sent directly to your mobile device, enabling you to promptly process and fulfill orders, respond to customer feedback, reduce delays, and prevent […]
Woo Mobile App: Currency Display Settings
The currency display settings shown throughout the Woo Mobile App — including currency symbol, currency position, thousand separator, decimal separator, and number of decimals — are fetched directly from your WooCommerce store settings. These settings are read-only in the mobile app and cannot be updated from within the app interface. Currency display settings To change […]
Woo Mobile App: Point of Sale Mode
The WooCommerce mobile app is proud to support an early version of our new feature: Point of Sale (POS) mode. POS mode allows you to use a supported tablet like a digital cash register. When using this mode, merchants can add products to the cart with a single tap, and then take in-person payment from […]
Getting started with In-Person Payments with Stripe
With the Stripe WooCommerce Extension, your customers can pay for products and services in-person using the M2 (in the US) and WisePad3 card reader (in the UK). Alternatively, you can get started with no additional hardware using Tap to Pay on iPhone, or Tap to Pay on Android. In-Person Payments via Stripe is available to […]
Creating Shipping Labels in the Mobile Apps
The WooCommerce mobile apps support purchasing and printing shipping labels for stores with WooCommerce Shipping & Tax or WooCommerce Shipping extension installed. This guide provides step-by-step instructions to purchase and print shipping labels directly from mobile devices. For help with installing the WooCommerce Shipping & Tax extension for your store, please visit the installation guide. Purchase Shipping Labels […]
Getting started with In-Person Payments with WooPayments
With WooCommerce In-Person Payments, your customers can pay for products and services in-person using the M2 card reader, WisePad 3 card reader, or Tap to Pay on a compatible iPhone or Android device. Currently, In-Person Payments & Tap to Pay for WooPayments are available for the following countries and features: Country / Features Card Reader […]
WooCommerce In-Person Payments: M2 Card Reader Quick Start Guide
The M2 Card Reader is supported for merchants in the United States. Package contents Application download and installation This device supports iOS and Android. Connecting the reader Charge the reader Charge the reader using the included charger for approximately two (2) hours. Charging before the first use helps to prevent potential damage to it. The […]
With Tap to Pay and the Woo Mobile App, merchants based in the United States and the United Kingdom can accept in-person contactless payments, right on their iPhone — no extra terminals, hardware, or readers needed. Requirements Tap to Pay on iPhone is supported for U.S. and UK merchants whose iPhone meets all of the following requirements: Limitations […]
WooCommerce In-Person Payments: WisePad 3 Quick Start Guide
The WisePad 3 is supported for merchants in the UK and Canada. Package Contents Application Download & Installation This device supports iOS & Android. Connecting the WisePad 3 card reader Charge the card reader Charge the card reader using the supplied charging cable for approximately 2-3 hours. Charging before the first use helps to prevent […]
WooPayments: In-Person Payments
Spanish version of this page | Aquí puedes encontrar la versión en español de esta página With WooPayments’ In-Person Payments feature, your customers can pay via tap, swipe, chip card, or mobile wallet payments, all using our mobile app and a simple card reader or a device that supports Tap to Pay on iPhone or […]
In-Person Payments Card Reader Return Policy
The card readers follow the same refund policy as any other product in our WooCommerce Marketplace. For more information on our refund policy, please visit this page: Refund Policy
