Get help with WooCommerce and WordPress by checking out our collection of guides, FAQs, and documentation. Start here: our troubleshooting guide addresses some of the most common issues. You can also get help from your fellow merchants in the WooCommerce support forums.
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Troubleshooting
Not sure where to start? Check out our Troubleshooting Guide to read about common issues and their solutions.
Get tailored help fast with Woo’s AI Assistant
WooCommerce self-service guide
Privacy
Information about what customer data may be collected and shared when a store uses extensions sold on WooCommerce.com. For information about your privacy when making purchases on WooCommerce.com, visit automattic.com/privacy.
Privacy considerations when using official shipping extensions
Privacy considerations when using official payments extensions
Frequently Asked Questions
Documents #
Get tailored help fast with Woo’s AI Assistant
Right here, right now, and (almost) always right WooCommerce.com’s AI support assistant isn’t your typical bot! Our AI-powered assistant searches our library of WooCommerce-related information to intelligently answer any type of question you may have as you use WooCommerce. WooCommerce’s AI support assistant is ideal for getting quick and detailed help with questions you have […]
Get help in your WooCommerce store admin dashboard
You can access help from most WooCommerce pages in your store’s WP Admin dashboard via the Help tab. How to find the Help tab Help options A detailed help screen will appear with three tabs on the left side: More information The right-hand sidebar contains more options:
To get support for issues and questions you might have, there are two paths: Chat with our AI assistant On each page of our documentation, as well as on the Get Support page of your account area, we have a WooCommerce specialist AI Assistant with access to all the documentation on WooCommerce.com, which is purpose-built […]
Advisory: US de minimis is ending — what to know (and do)
What has happened As of August 29, 2025, the United States (US) no longer offers duty-free treatment on imports valued under $800 USD. All packages — regardless of size or cost — are now potentially subject to customs duties. The decision stems from an executive order signed on July 30, 2025, which triggered the change. […]
