Top 7 F&B Companies That Use Lark To Boost Operational Efficiency
In the dynamic and competitive landscape of the food & beverage (F&B) industry, effective communication and collaboration are crucial for achieving success. ByteDance’s innovative enterprise productivity and collaboration software, Lark, has emerged as the preferred solution for leading F&B companies aiming to transform their operational dynamics.
In this article, we explore the top 7 F&B companies that use Lark to boost operational efficiency. By examining success stories from these industry leaders, we delve into how Lark’s versatile features have successfully addressed challenges in the F&B sector.
1. Haidilao
Founded in 1994, Haidilao has grown into a global Chinese catering brand. As a large-scale restaurant chain that is operating worldwide in 12 countries, Haidilao prioritizes food quality, safety, and exceptional customer service.
Facing global expansion, Haidilao confronted critical challenges demanding a profound digital transformation. When there were food defects, it took a long time to talk to the suppliers and fix things. Besides, they also had trouble keeping the same quality in all their stores because recipes were stored in different formats. Teams in different places also could not always share what they saw timely, making it tough for everyone to work together and improve.
As early as 2011, Haidilao initiated its digital journey. While many restaurants still relied on traditional methods, Haidilao implemented tablets for various tasks such as order placement, managing waitlists, and membership services.
Haidilao further escalated its digital effort by implementing Lark as their corporate productivity platform. With a vast workforce of 100,000 employees, Haidilao decided to leverage Lark Workplace which allowed teams from various locations to access guidelines, updates, and company policies easily. Important updates are also efficiently communicated through Lark Announcement.
As a huge F&B company, Haidilao utilizes Lark Workplace to boost operational efficiency.
Lark Lingo is another feature that facilitates easy access to operational knowledge during daily conversations, ensuring frontline teams find the information they need quickly.
After establishing unified operation standards, Haidilao continues to tackle challenges by digitizing processes in Lark Base. This ensures seamless communication and swift resolution of food defects, reducing processing time from days to hours. Teams utilize forms in Lark Base to submit reports. It helps to automate the routing process for efficient problem resolution.
Haidilao’s embrace of digital transformation through Lark has significantly enhanced its capacity to deliver top-notch service consistently. The unification of service standards and the implementation of efficient, automated processes have notably reduced costs and mitigated risks related to food quality.
During their daily interactions on Lark Messenger, store employees can effortlessly access store information, recipe standards, and operational protocols by clicking on keywords in text messages.
By using Lark Base, Haidilao team can identify insights and make informed decisions easily.
2. Ropis Corporate
Founded in late 2020, Ropis Corporate sought to revolutionize halal snacks for the Malaysian youth. Despite rapid expansion, managing collaboration through off-the-shelf solutions like Whatsapp and Gsuite led to communication challenges.
By using Lark, Ropis Corporate embraced a centralized ecosystem with features that can enhance team coordination, such as chat, calendar, and drive. The adoption of Lark’s video conferencing, announcement, and attendance features further streamlined operations, reducing chaos and enabling effective remote work. Today, Lark stands as the company’s primary platform that can help foster efficient communication and collaboration.
Ropis Corporate is one of the F&B companies that use Lark as their enterprise collaboration software.
3. Wanfan
Renowned for authentic Chinese-Halal homemade cuisines and a focus on cloud kitchens, Wanfan faced collaboration challenges with off-the-shelf tools. By adopting Lark’s comprehensive suite, Wanfan managed to streamline operations and simplify HR tasks. The incorporation of Lark’s attendance module enhanced management oversight.
Unlike previous tools, Lark distinguished personal and professional communications, making it the go-to platform for communication and collaboration. The shift resulted in simplified employee management, enhanced efficiency in collaboration, and substantial cost savings with a single license.
Wanfan is one of the F&B companies that use Lark to improve operational efficiency.
[Image by Wanfan]
4. Mama Lou's
As a renowned brand for Italian cuisine with a Filipino twist, Mama Lou’s Italian Kitchen faced various challenges in communication, customer feedback management, and daily sales reporting. Previously, the company used multiple chat platforms but ended up with confusion. As the restaurant expanded, handling customer feedback became complex. Seeking a solution, Mama Lou’s turned to Lark to enhance operational efficiency for sustained growth.
Mama Lou’s uses Lark Moments to connect with store managers and improve customer feedback.
Mama Lou’s leverages Lark to facilitate centralized and trackable approval requests. It helps to reduce the time required for approvals. On the other hand, Lark Moments fosters communication among store managers, allowing them to share daily customer feedback.
Mama Lou’s further digitizes processes by using Lark Base for store inspections and transitioning from manual sales reporting to a streamlined Base form. The platform’s integration enhances visibility, accountability, and overall operational effectiveness for Mama Lou’s success.
Mama Lou’s team shifted to Lark Base for better organization of store opening and closing.
5. Waku
With more than 60 kitchens in Indonesia, Waku faced collaboration challenges with tools such as Zoom and Sana. Seeking a professional and unified solution, they chose Lark to streamline communication and reduce errors. Its consumer-friendly design facilitated quick onboarding resulting in greater collaboration, improved management oversight, and enhanced inter-departmental communication. Thanks to Lark, Waku now enjoys a more organized and efficient work environment.
Waku is one of the Food & Beverage companies that use Lark to improve enterprise collaboration.
[Image by Waku]
6. Journey Kaffe
Journey Kaffe runs a coffee shop business in Taipei. It faced challenges that led to overlooked tasks and manual management of daily operations on Excel. The reliance on spreadsheets results in difficulties in tracking inspections and defect reports. Besides, new employees found it challenging to navigate numerous messages without access to a full chat history. At that time, they were using LINE. Journey Kaffe decided to turn to Lark for a more efficient solution.
By using Lark Base, employee can easily conduct a detailed online inspection.
To overcome communication challenges, Journey Kaffe replaced LINE and Excel sheets with Lark. They enhanced store operations by utilizing Lark Base for monthly facility inspections, ensuring timely maintenance and addressing defects efficiently. The transition to Lark Base streamlined the process of reporting and fixing kitchenware damage. Additionally, Journey Kaffe improved revenue tracking by replacing Excel with Lark Base, enabling accurate and timely weekly revenue reports. Lark’s Wiki and Lingo features were utilized by the HR team to organize company resources. The two features provided employees with easy access to essential documents and enhanced onboarding efficiency.
Journey Kaffe uses Lark Base to monitor kitchenware damage. Teams can receive automated reminders to follow up on time.
7. Diamond Food Indonesia
Diamond Food Indonesia is an F&B company that faced challenges with legacy systems and diverse tools. Lark emerged as a comprehensive solution that unifies communication and eliminates the need for multiple platforms. With Lark, the company achieved better communication across its teams with more than 7000 employees. Productivity is also greatly enhanced with powerful video conferencing, approval, and attendance features.
Diamond Food Indonesia is one of the F&B companies that use Lark to improve operational efficiency.
[Image by Diamond Food Indonesia]
Conclusion
In conclusion, the adoption of Lark by these top 7 F&B companies stands as a testament to the platform’s transformative impact on operational efficiency within the food and beverage industry. From streamlining communication to enhancing collaboration, Lark has become an indispensable tool for these companies.
As operational demands continue to evolve, it is time for you to explore Lark. If you would like to understand how Lark can help businesses achieve success in the competitive F&B sector, feel free to contact Appnicorn. Appnicorn is your trusted IT partner in providing enterprise collaboration and setup services.